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Nassau Financial Federal Credit Union

Salary: $27.00 - 32.00.

Shift: 40-hour work week; Monday through Friday and Saturdays on rotation.

Work Location: East Meadow, NY - In-person.

Benefits: Medical, Dental, 401K, Vision, Short Term Disability, Long Term Disability and Paid Time Off, Tuition Reimbursement.

About the Job:

IT Tech - Help Desk

Working at Nassau Financial Federal Credit Union means being part of something larger than yourself. At Nassau Financial, it is more than a job; we offer a career experience where you can grow personally and professionally while being an integral part of advancing our service mission, “Improving the financial well-being of each member and the communities we serve.”

At Nassau Financial, our team of professionals are the backbone of achieving our mission each day. One of the primary means to achieve this end is to develop a highly effective team of Team Members and advance each Team Member to their highest potential through coaching and leadership. Our Team Members are responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

Our corporate tenets are an integral part of our culture and how we do business:

Commitment to Service: Providing extraordinary service with every interaction, both internally and externally, to exceed the expectations of our members.
Teamwork: Together, we succeed through a spirit of mutual respect and collaboration. Feedback is welcomed and contributes to building a positive team spirit to achieve organizational goals.
Professionalism: Team members are approachable and treat others with respect and consideration; accepts responsibility for their own actions; follows through on commitments.
Fun: We work hard; that’s why it’s called a job! However, working efficiently and effectively with others to achieve our goals can be fun too!
Community Engagement: Our industry was founded on the principles of people helping people. Being involved in the community through volunteerism is a great way to help others.
Continuous Improvement: An on-going effort to make sure that our processes, methods, and practices are as efficient, accurate, and as effective as possible. We do this by examining and improving our processes to eliminate bottlenecks, use the best software, and take advantage of the most efficient methods.

Overview of the Role:

The primary purpose of this position is to support the Credit Union’s Service Mission:

“Improving the financial well-being of each member and the communities we serve,” by providing reliable, responsive, and friendly technical support to internal team members.

This role focuses on day-to-day IT support, assisting staff with technology issues, maintaining equipment, and ensuring systems are functioning properly. The IT Support Technician will work closely with the IT team and vendors to help maintain a stable, secure, and efficient technology environment.

Accountabilities and Responsibilities:

Service & Support:

Deliver service consistent with our Service Promises.
Provide timely, professional support to staff via Help Desk, email, phone, or messaging.
Troubleshoot basic hardware, software, and access issues and escalate when needed.
Clearly document issues, resolutions, and communication in the ticketing system.

User & Equipment Support:

Set up and configure new user accounts, workstations, and equipment.
Assist with password resets, access requests, and basic system navigation.
Install and update standard software applications.
Perform basic maintenance on PCs, laptops, printers, and peripherals.
Coordinate repair or replacement of equipment when needed.
Maintain accurate inventory of IT assets.

Systems & Operations Support:

Assist in monitoring daily system operations and report issues to senior IT staff.
Support basic functions of the core banking system and related applications.
Help monitor network, phone, and branch connectivity issues and escalate appropriately.
Assist with routine system updates, patches, and maintenance activities.
Support ITMs, branch technology, and digital systems as needed.

Security & Compliance:

Follow all Credit Union security policies and procedures.
Protect sensitive information including passwords, access credentials, and member data.
Support basic security processes such as antivirus updates and system checks.
Participate in required compliance training including BSA/AML and information security.

Team & Continuous Improvement:

Work collaboratively with IT team members and other departments.
Assist with small IT projects and system upgrades.
Maintain and follow standard operating procedures.
Identify and communicate opportunities to improve processes or efficiency.
Continue building technical skills and knowledge.

Other Duties:

Ability to work occasional flexible hours as needed (including weekends for upgrades or support).
Participate in training, workshops, and team meetings.
Maintain positive working relationships across the organization.
Perform other duties as assigned.

Credentials, Experience and Skills:

Education & Experience:

Associate’s or Bachelor’s degree in Information Technology or equivalent combination of education and experience.
1-2 years of IT or technical support experience (internships or school experience acceptable).

Technical Skills:

Basic understanding of:

Windows operating systems.
Microsoft 365 (Outlook, Word, Excel, Teams).
Computer hardware and peripherals.

Familiarity with:

Help desk or ticketing systems (a plus).
Active Directory concepts (user accounts, passwords).
Basic networking concepts (Wi-Fi, connectivity).

Core Competencies:

Strong problem-solving and troubleshooting skills.
Excellent communication and customer service mindset.
Willingness to learn and grow in a technical environment.
Ability to manage multiple tasks and prioritize effectively.
Attention to detail and commitment to accuracy.
Ability to work independently with guidance from senior team members.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, specific job duties, certifications, etc.

Nassau Financial FCU is an Equal Opportunity Employer. m/f/h/v.

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